Havens Luxury Metals (“Havens,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit or make a purchase from havensmetal.com (the “Site”).

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about the pages or products you view and how you interact with the Site.

When you make a purchase or attempt to make a purchase, we collect personal information such as:

 • Name

 • Billing and shipping address

 • Email address

 • Phone number

 • Payment information (processed securely through third-party providers)

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We use the information we collect to:

 • Fulfill and manage orders, payments, shipping, and returns

 • Communicate with you about orders, products, and services

 • Provide customer support

 • Send marketing emails or messages (when you opt in)

 • Improve and optimize our Site and customer experience

 • Detect and prevent fraud or misuse

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If you opt in to receive text messages from Havens Luxury Metals, we may collect your mobile number and messaging interaction data to provide and manage the service.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except with messaging service providers/aggregators strictly as necessary to deliver messages.

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By opting in to receive text messages from Havens Luxury Metals, you agree to receive recurring automated marketing and informational messages. Message frequency may vary.

Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us at info@havensmetal.com.

Consent to receive text messages is not a condition of purchase.

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With your permission, we may send promotional emails or messages about new products, special offers, or updates. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

We use email and marketing platforms (such as Klaviyo) to manage communications. These platforms may collect engagement data such as email opens and clicks to help us improve our messaging.

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We use cookies and similar technologies to:

 • Keep the Site functioning properly

 • Remember your preferences

 • Analyze traffic and usage

 • Support marketing and advertising efforts

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect Site functionality.

Depending on your location, you may see a cookie consent banner allowing you to manage your preferences.

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We share personal information with trusted third parties only as necessary to operate our business, including:

 • Shopify (our ecommerce platform)

 • Payment processors

 • Shipping and logistics providers

 • Email and marketing service providers

 • Analytics and advertising partners

We do not sell your personal information.

We may also share information if required to comply with applicable laws, regulations, legal processes, or lawful requests.

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Depending on your location, you may have the right to:

 • Access the personal information we hold about you

 • Request corrections or updates

 • Request deletion of your personal information

 • Opt out of marketing communications

To exercise these rights, contact us using the information below.

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We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

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We take reasonable measures to protect your personal information. Payment information is handled securely by third-party payment processors and is not stored on our servers.

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Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

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We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date.

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If you have questions about this Privacy Policy or our data practices, contact us at:

Havens Luxury Metals

Email: info@havensmetal.com