Fast & Safe Delivery By UPS & XPO
Shipping Explained.
Havens ships worldwide via UPS and XPO. To request a shipping quote, email us at info@havensmetal.com.
WHAT TO EXPECT
From Order To Delivery.
Create an account at checkout for real-time online tracking, or check out as a guest and we'll keep you updated by email.
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Tracking Updates
By email or SMS, from order confirmation to delivery.
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Expected Ship Date
We'll tell you exactly what day your order ships.
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Real-Time Tracking
24-hour access to your shipment's tracking info.
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Live Map Tracking
See your shipment's current location on a map.
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Expected Delivery Date
Know exactly what day to expect your delivery.
Please allow up to 1 week processing for standard in-stock sinks. Contact us to check whether a sink is currently in stock.
Custom-Crated, Every Time
All Havens shipments, domestic and international, are packaged carefully inside heavy-duty custom-made wooden crates built specifically to protect your order in transit.
Our Damage Guarantee
In the unlikely event your product arrives damaged, we'll promptly replace it and cover all associated costs. Every shipment leaving our facility is monitored with damage sensors to ensure safe passage to your door.
Shipping Worldwide
International Shipping.
Enter Your Information Carefully
Complete and accurate shipping details, including a valid phone number, are required for every international order so we can confirm delivery details directly with you.
Verified Before You're Charged
After placing an international order, a Havens team member will call within 24 hours to verify your information. Your card will not be charged until that call is complete.
Duties & Taxes
The customer is responsible for any duties and taxes due upon arrival. Contact Havens for more information specific to your country.
Behind The Metal
How We Crate Your Order.
A sure sign your purchase will arrive on time and free of damage.
01
Crate Build
A protective wooden crate, reinforced with 2x4 struts and high-density packing foam.
02
Sink Placement
Your sink is placed for a snug fit against the heavy-duty foam packing.
03
Accessories Packed
Add-ons are individually bubble-wrapped.
04
Crate Sealed
Accessories and your spec sheet go inside before the final 2x4 secures everything in place.
05
Ready To Ship
Your carrier provides an acceptance scan at pickup, confirming transit has begun.
Order status shows "Awaiting Fulfillment"? Your order has been received and is being processed by our warehouse, which typically takes 3–5 business days. Custom orders need additional lead time, which fluctuates with our workflow, contact our team for the most accurate estimate.
At pickup, we activate damage indicators and file a declared value receipt with your carrier, so any damage in transit is covered by insurance and never falls on you. Track any order through your Havens account, or directly through UPS or XPO using the tracking number provided.
♻️ Second Life
Repurpose Your Havens Crate.
A few of our clients have gotten creative with their leftover crate, here's some inspiration.
