Return/Exchange Policy

Havens Luxury Metals Order Policies

A purchase with Havens Luxury Metals is backed by our promise to deliver you a high-quality American made product in brand new condition.
If for any reason, a Havens product does not meet your expectations, we will exchange your product, or assist you in returning your order.


Requirements for returning a Havens product:

  • Product returns must be initiated within 30 days of delivery.
  • Return must be approved by Havens Metal prior to return shipping.
  • Returned item(s) must be free from damage and returned in the same condition received.
  • The product(s) must be returned in original packaging.

Please contact Havens to initiate a return. If for any reason you are unsatisfied with the product and the above criteria is met, we will cover return shipping costs.

Please Note: Returns on custom items are only permitted under certain circumstances. If you have approved specifications prior to fabrication, your return request will be reviewed and either approved or denied. If you choose to return a custom item, Havens Metal has the right to charge a restocking fee including costs of material, labor, and shipping. If you need to make a return, contact Havens immediately by phone.

Exchanges with Havens Luxury Metals

Within 30 days of receiving your purchase, you have the option to exchange your product for item(s) of equal value. Please contact Havens to arrange an exchange.
If an exchanged product is requested of greater or lesser value, additional payment of the difference or a partial refund will be initiated.

All returns and exchanges must be approved by Havens Metal before return shipping is initiated.
Please call or email Havens prior to any return/exchange to ensure proper steps are taken as to prevent any shipping damage.

Havens Metal's Address:
Havens Luxury Metals
707 W Park Ave
Suite B
Edgewater, FL 32132

Deviating from return policies can result in cancellation of a return request or possibly a restocking fee.
Havens Metal is not responsible for any labor costs associated with installation of our products.

Order Cancellation Policy
If you have placed an order with Havens Luxury Metals and would like to cancel it, there are steps to do so. First, please contact Havens with your name and order number and reason for cancellation. The only two accepted method of contact are email ( and phone (407-456-7071). Havens has a 5% order cancellation fee for any order that has been placed but not placed into our shop for fabrication. The 5% fee covers the credit card processing fee and 2 hours of engineering time, the average time spent on each new order we receive. If you have approved specifications for your project, the cancellation fee will be based on other factors. When a project is approved for fabrication, we incur material and labor costs, resulting in a higher cancellation cost.

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