Return/Exchange Policy

Havens Metal's Order Policies

A purchase with Havens Metal is backed by our promise to deliver you a high-quality American made product in brand new condition.
If for any reason, a Havens product does not meet your expectations, we will exchange your product, or assist you in returning your order.


Requirements for returning a Havens product:

  • Product returns must be initiated within 30 days of delivery.
  • Return must be approved by Havens Metal prior to return shipping.
  • Returned item(s) must be free from damage and returned in the same condition received.
  • The product(s) must be returned in original packaging.

Please contact Havens to initiate a return. If for any reason you are unsatisfied with the product and the above criteria is met, we will handle return shipping costs.

Please Note: Returns on custom items are only permitted under certain circumstances. If you have signed a specification sheet prior to fabrication, your return request will be reviewed and either approved or denied. If you choose to return a custom item, Havens Metal has the right to charge up to a 35% restocking fee - including costs of material, labor, and shipping. If you need to make a return, contact Havens immediately by phone. 

Exchanges with Havens Metal

Within 30 days of receiving your purchase, you have the option to exchange your product for item(s) of equal value. Please contact Havens to arrange an exchange.
If an exchanged product is requested of greater or lesser value, additional payment of the difference or a partial refund will be initiated.

All returns and exchanges must be approved by Havens Metal before return shipping is initiated.
Please call or email Havens prior to any return/exchange to ensure proper steps are taken as to prevent any shipping damage.

Havens Metal's Address:
Havens Metal
6701 Edgewater Commerce Pkwy
Orlando, FL 32810
United States

Deviating from return policies can result in cancellation of a return request or possibly a restocking fee.
Havens Metal is not responsible for any labor costs associated with installation of our products.

Order Cancellation Policy
If you have placed an order with Havens Metal, and would like to cancel, it is critical that you contact our team as soon as possible. Once an order is placed, for a standard or custom item, it is put into the shop the same or next business day for production. Every metal product is punched out of a sheet of metal as the first step in our process. If you choose to cancel your order that is in the shop for production, you will be obligated to pay any material and labor costs associated with your order. For example, a sheet of stainless steel is approximately $300-400, and our labor rate is $100 per hour. If you need to cancel an order, call the Havens number as soon as possible. Thank you

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