Havens Lifetime Warranty

Lifetime Warranty Included With Every Havens Product

Sustainability, durability, and longevity are the cornerstones of our American craftsmanship, which is why every product includes a lifetime warranty.
Investing in your home is a decision that hasn't been taken lightly. After all the research, the sketches, the ideas...you've finally decided on a product that will hold it's value as an investment into your home, built in the USA to last a lifetime. Invest in your home with confidence knowing that our products include a Lifetime Warranty.

A Lifetime Warranty is included on every Havens Metal product at no additional cost. Completely transferrable, the warranty remains with the product.
We guarantee the structural integrity of every product to never rust, warp, deteriorate, or crack under normal use. Havens products are built to last for life.
Every Havens Sink is guaranteed to drain perfect with every use, and never pool water in any area of the basin.
    With over 3 decades of experience in the metal works industry, we've developed a Lifetime Satisfaction Guarantee for all of our customers: 
    A Havens Metal product is guaranteed to meet or exceed your expectations in terms of durability, appearance, functionality, and longevity. 

    If you purchase a product from Havens and your expectations are not met, we will do everything we can to resolve your issue.
    If you order a standard size item, we have a no questions asked policy: 
    1. Havens will pay the cost of return shipping and arrange for immediate UPS pick-up.
    2. Refund you 100% of your purchase, or offer a satisfactory exchange to you immediately.

    Please note: A return must be initiated within 30 days of receiving the shipment.
    A return will be rejected or possibly subject to a restocking fee is the product has been installed or damaged.
    If you have ordered a custom item, a return request must be submitted.
    Havens Luxury Metals reserve the right to refuse a refund for any custom made item.

    Lifetime Warranty Terms & Conditions

    Havens Metal has a lifetime warranty on all products. The Havens Metal lifetime warranty states that our products shall be free from defects in workmanship or materials under the condition that use and care does not exceed normal use. Havens Metal's products are guaranteed to not exceed dimensions by more than 1/16".

    In event that the product is installed, Havens Metal will not be held liable for installation damages or costs. 
    We recommend that you hire a professional to handle any installation. In an event that Havens installs the product, we guarantee your satisfaction.
    Under no circumstance is Havens liable for labor or install charges or any other expense associated with installation of the product.

    In a situation where the warranty is to be exercised by the customer, a warranty request must be submitted by phone or email.

    Questions About Ordering? 
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    Upon approval of a warranty request, the sole responsibility of Havens Metal is to exchange, replace, or 100% repair the defective product.
    With any questions on how to care and maintain a Havens Metal product, please refer to the Care and Maintenance guide.
    At Havens, we focus our energy on an advanced level of quality and service, which ultimately results in a product that is superior to imported comparisons. 
    Unlike most of our competitors, we handcraft every product we sell in the USA and use the highest quality metals available.
    Havens Metal provides American jobs by manufacturing exclusively in the USA and handcrafting all products with American metals.